How do I return an item?
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. However, as most of our supplied products are custom made for the customer we can not except returns on items incorrectly ordered by the customer. In the unlikely event that your order is incorrect, missing parts, damaged or defective please call us immediately and we will send you the correct item, replacement item, or replacement parts at no extra cost to you once item is returned.
For non custom items please take advantage of our 30-day return policy. You can return or exchange any item within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging (shipping charges are not re-fundable).
All return items are subject to a close inspection prior to acceptance. After 30 days refund for returns may be subject to a 15% restocking fee. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Returns will be inspected prior to credit given.
What do I need to do?
Repackage it securely in an outer carton. Be sure to include inside the package a copy of your sales record. You must call 410 533 0458 or email us for a return authorization number before sending any item back to Bosun Yacht Services. No packages will be accepted if exterior packaging is damage. All merchandise must be in new condition and in the original labeled packaging, enclosed within a shipping carton and must include all packaging material. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Request an Authorization Return Number before returning any item.
Please keep in mind, credit card companies vary in the time they post credits to your account. Please allow one to two billing cycles for the refund to appear on your statement.